meet the extended support team

Learn more about the team behind the scenes.

ABOUT EXTENDED SUPPORT

The concept of the Extended Support Team started years ago but, was pushed forward at a rapid pace due to the Covid-19 impacts in 2020. It was decided we needed a program in place for our customers and employees, should an event occur that would force a department or store location to close. Our top priority is supporting our customers no matter the circumstances, and easiest way to accomplish this was to setup a call support team to handle phone traffic and help to eliminate wait times of customers being left on hold.

The Extended Support Team was developed as a solution to better serve our customers during the Covid-19 pandemic. It slowly evolved into a full-time position to handle overflow phone traffic from locations during business hours and provide afterhours support for our customers.

The extended support team brings a total combined experience of 40+ years of knowledge. The team also includes one parts person supporting our service technicians with 12+ years of experience. The team is in place to provide a fast and accurate support structure for our customers. They take great pride in their position and giving the best Gooseneck experience possible.

MEET THE EXTENDED SUPPORT TEAM

Jeff Bezanson

Central Parts Manager

Jeff took part in the development of the Extended Support Team, which developed from a concept to provide support to our customers, should a department or store location be closed for normal business hours. Jeff believes the top 3 benefits of Extended Support for our customers are: Expert knowledge, Professional support, and a true passion to help our customers resolve problems quickly and minimize down time.
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Tasha Myers

Extended Support Manager

Tasha has overseen the department through implementation and growth to provide support to our customers. One thing she wishes customers knew is the years of knowledge this team carries. The whole team is driven to go above and beyond for the customer. They want to do their best to make sure the customer gets what they need, when they need it. Tasha believes Extended Support brings availability, knowledge, and teamwork to our customers.
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Sam Rankin

Extended Support Team Member

Sam brings 16 years of experience to the team. The after-hours calls are his favorite, as the Extended Support Team becomes the lifeline to get our customers back up and running. Sam enjoys taking care of what's most important to the team: the customer receiving information in a timely live-answer environment.
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Darcy Grosser

Extended Support Team Member

Darcy brings 10 years of experience to the Extended Support Team. He feels the most helpful to our customers when he is able to provide support after hours when our stores are not open for normal business hours. His favorite part of his job is being able to focus on one customer at a time to ensure they have everything they need.
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Jason Hackney

Extended Support Team Member

Jason is the most recent addition to the Extended Support Team. He finds that empathy and compassion for a customer in the middle of a breakdown will improve the speed-to-solution. His favorite part of the position is seeing how far people are willing to push themselves every day for the sake of our customers.
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Loren Ross

Extended Support Team Member

Loren brings 39 years of experience selling John Deere Parts to the team. One story of Loren's dedication to our customers involves pulling 5 different parts from 4 different Gooseneck locations and having them delivered on time to the customer the next day. Working as a team, learning and developing this group is his favorite part of the job.
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Scott Kohlman

Extended Support Team Member

Scott has been with Gooseneck Implement for 7 years. His favorite part of being on the Extended Support Team is the diversity of customers. He has been able to learn and grow his knowledgebase while utilizing the experience across the team.
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John Vickery

Extended Support Team Member

John has over 12 years of experience working in the Parts Department. He puts our customers first, and felt most helpful to a customer when he went to a store location, which was closed, to make a hose for them. His favorite part of the position is working with the customers to find a solution.
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Clark Uhrich

Extended Support Team Member

Clark brings 8 years of experience in John Deere parts and over 30 years in customer support. He is very passionate about supporting the farmers and ranchers that help feed his family. He enjoys thinking out of the box and making sure that his customers are running again ASAP. In the winter months, he enjoys the conversations that he has with his customers that just need and ear to hear the most. He truly enjoys those conversations, and whats them to know that they can call anytime and get some ear from his team.
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