Randall – Operations Center Specialist
Precision Ag, Operations Center, and ag business expertise—helping connect the data side of your operation with real-world decisions.
Meet the Team Behind Gooseneck Advanced Support
March 20, 2026
Meet the Team Behind Gooseneck Advanced Support
When we talk about Gooseneck Advanced Support, we’re not just talking about a system, a phone line, or a new way of routing calls. We’re talking about people.
People who understand the urgency of a short window. People who know what it means when technology doesn’t cooperate. And people who are committed to helping you get back up and running—quickly, confidently, and with the right support behind you.
This team may have a new name, but for many of you, the faces—and the voices—are already familiar. You’ve known them. You’ve worked with them. And now, they’re coming together in a more connected way than ever before.
Built from Experience. Backed by Trust.
What makes this team different isn’t just their titles—it’s the depth and variety of experience they bring together. Across this group, there’s over 150+ years of combined experience in the ag industry—spanning precision ag, equipment, operations center support, service, leadership, and beyond. It’s a team built to understand the full picture of your operation—and support it from every angle.
Here’s who’s behind Gooseneck Advanced Support:
Hillary – Operations Center Specialist
A unique blend of precision ag and crop consulting experience, bridging agronomy insights with technology in the field.
Brian – Equipment Specialist
Deep equipment knowledge with a practical, solutions-first approach to keeping you moving.
Jim– Lead Equipment Specialist
Experience across AMS, IS, and equipment support—bringing both technical depth and leadership perspective.
Jakob – Precision Ag Technician
A well-rounded understanding of precision ag and equipment, helping connect systems across your operation.
Clay – Precision Ag Technician
Background in parts, service, and precision ag, paired with a disciplined, logistics-driven mindset.
Jaydin – Precision Ag Technician
Versatile experience across precision ag, support, and operations center work—ready to meet you where you’re at.
Sam – Precision Ag Technician
Focused on helping you get the most out of your technology in the field, season after season.
Kelvin– Certified Dealer Instructor
A well-rounded operational background across service, manufacturing, and leadership roles.
Scott– Technical Assistant
Experience across nearly every area of the dealership—bringing unmatched perspective and problem-solving ability.
Stewart– Director of Precision Ag/Technology
Leadership shaped by decades in the ag industry, guiding the future of how we support your operation.
More Than a Team—A Better Way to Support You
Bringing this group together under Gooseneck Advanced Support is about more than structure, it’s about creating a better experience. It means quicker connections to the right people. It means less time spent searching for answers. And it means having confidence that when you reach out, you’re backed by a team that understands your operation. Because at the end of the day, support isn’t just about solving problems. It’s about building relationships, earning trust, and showing up when it matters most. And that’s exactly what this team is here to do.
Harvest is busy enough without spending extra time creating work plans or correcting field information in the cab. That's why John Deere is introducing a new feature designed to make harvest setup easier and improve the quality of your documentation. Beginning August 3, John Deere Operations Center will automatically create harvest work plans for compatible machines using the seeding data already stored in your organization. How It Works Operations Center will use your spring seeding records to automatically generate harvest work plans and send them directly to compatible machines. If your seeding data is complete and accurate, those work plans will already include information like: · Client · Farm · Field · Crop type · Variety · Additional field information from your seeding records Instead of building harvest work plans manually, your operators can get to work with fewer button pushes in the cab and spend less time managing documentation throughout the season. Why This Matters Accurate spring data leads to accurate harvest records. When your seeding information is clean and organized, this new feature helps ensure your harvest documentation is just as accurate. That means: · Less setup time before harvest · Fewer manual entries in the cab · More accurate harvest documentation · Better records for reporting and future decision-making · Potentially less office work creating harvest work plans manually Is Your Operations Center Ready? This new feature is especially beneficial for operations that have maintained clean seeding data throughout the spring. If you're not completely confident in your Client, Farm, Field, varieties, or seeding records, now is a great time to get everything cleaned up before harvest begins. Post Seeding Maintenance Package Our Precision Ag team is offering a one-time Post Seeding Maintenance Package for $500 to help prepare your Operations Center for harvest. The package includes: · Operations Center Data Cleanup · Client, Farm, and Field organization cleanup · Review and correction of post-seeding data, including: o Varieties o Acres o Task dates o Other planting information · Boundary Creation (Upon Request) o Create or update field boundaries for improved documentation and mapping · FSA & Crop Insurance Reporting Binder (Upon Request) o Receive a complete binder containing: - Seeding dates - Varieties - Acres - Additional seeding information - True field boundaries that remove overlap and identify prevented seeding acres - Seeding coverage maps with field information Whether you're preparing for harvest or organizing records for reporting, this package helps ensure your data is accurate and ready when you need it. Want to Disable Automatic Work Plans? Organizations will have Automatic Harvest Work Plans enabled by default. If you prefer to continue creating harvest work plans manually, the feature can be turned off in your Organization Preferences before August 3. While we expect most customers will benefit from having this feature enabled, it's helpful to know you have the option to manage this setting based on your operation's preferences. Need Help? If you'd like assistance reviewing your Operations Center data or would like to schedule a Post Seeding Maintenance appointment, contact your Gooseneck Implement Account Manager today. We'll help make sure your data is organized, accurate, and ready for harvest.
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