A Better Way to Connect

August 12, 2025

A Better Way to Connect: Gooseneck’s New Call & Text Process is Here!

We’re introducing a better, more streamlined way to connect with Gooseneck Implement — now live at all 13 of our locations! You may have already noticed some changes when you’ve called a few of our stores recently, but now every Gooseneck store is officially using our updated call and text flow. This isn’t about changing the system we’ve always used — it’s about improving the way you experience it. The goal? Faster connections, quicker answers, and more ways to reach the right person for your needs. And the best part? You can now call or text us using the exact same store number.

Why We’re Excited (and You Should Be Too!)
This updated process was designed with you in mind:

Shorter wait times – You’ll get connected to the right person in your store faster than ever. Whether you call and leave a voicemail or send a quick text explaining what you need, your message goes straight to the team member who can actually help you. That means less unnecessary callbacks from someone who doesn’t have the answer — just quicker solutions from the right person when possible. (Some calls, like service or busy times, will still be handled by our Extended Support or admin team.)
Real people, real fast – You’ll be connected directly to your store’s team. If everyone in the store is busy, a member of our Extended Support team can jump in to help get you a solution or call you back.
Text us when you need us – Parts numbers, product questions, service inquiries — you name it, we can help. You can text your local store number during both business hours and support hours, even if the store itself is closed. If it’s after regular business hours but within our support window, your text will go straight to our extended support team or the on-call parts/service person. If it’s an emergency, we’re here for you. If it can wait, we’ll handle it first thing the next business day.
Direct prompts when you call – Choose Parts, Service, or Sales and get connected to the right department right away.

Texting: The Game-Changer

We know you’re busy. Sometimes, picking up the phone just isn’t convenient — but sending a quick text? Easy.

Here’s what happens when you text your local Gooseneck store number:

You’ll first choose from a quick menu (1 for Parts, 2 for Service, 3 for Sales).
You’ll get an automated acknowledgment message confirming that a team member will be reaching out soon.
Then, a real Gooseneck team member (not a bot) will reply to help you — and you’ll even see their name so you know who you’re talking to.

This way, you get the confidence of knowing your message went through, plus the personal touch of talking directly with someone who can help.

How It Works:

Same store number, more ways to connect – call or text, it’s up to you.
When you call – listen for the prompt and choose Parts, Service, or Sales in that order.
When you text – follow the quick menu, receive an automated confirmation, and then connect with a Gooseneck team member during business and support hours.

Soon, you’ll also be able to receive automated text messages when your parts are ready for pickup at your local Gooseneck store.

We can’t wait to roll this out — stay tuned for how to opt in!

Why We Made This Change
At Gooseneck Implement, our purpose is to always be grateful for our Gooseneck family and the customers we serve by passionately partnering in your success. This new call & text process is one more way we can live that purpose — by giving you quicker solutions, easier connections, and real conversations with the people who can help you right away. We’re excited to offer this improved way to connect, and we appreciate your patience as we’ve rolled it out across all of our stores. We can’t wait for you to try it!

Call or text your local Gooseneck Implement store today — we’re ready to help!

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