Meet Our Extended Support Team
August 26, 2025

Behind the Screen, Ahead of the Problem: Meet Gooseneck’s Extended Support Team

When your day depends on running strong, Gooseneck’s Extended Support Team is already on it—solving problems, sourcing parts, and delivering answers before you even know you need them. In 2024 alone, this dedicated remote team resolved nearly 50,000 tickets and supported over 14,000 customers. That’s not just support—it’s success in action.


It’s powered by experience. This powerhouse crew brings 151 years of combined expertise to the table—deep knowledge of John Deere equipment, shortline brands, and just about every challenge our customers might face, from aged machines to high-tech GPS systems.


Built on Relationships
At Gooseneck, we know our business is relationship-based—and that’s why we love what we do. Our employees have built trust and strong relationships with customers, and we want every interaction to feel personal. That’s why we implemented a new call flow designed to support those relationships: whenever possible, calls and texts are answered directly by the local store teams that customers already know and trust.

But when store employees are busy helping others, the Extended Support Team steps in as the backup—so instead of waiting, you get the answers you need right away. Their years of knowledge and experience mean you get the right solution the first time. And by evening out the call volume, they also give store employees the breathing room to focus fully on the customer in front of them, without feeling rushed to get to the next call.

This balance ensures that no matter how you reach out, you’re always supported—by someone who’s passionate about your success.


More Than After-Hours Help
What many customers may not realize is that this team isn’t just for evenings and weekends—they’re also your overflow support during the busiest times of the day. When your local store team is tied up, calls roll over to the Extended Support Team so a real person can pick up and keep you moving. And if the line is tied up, leaving a voicemail is key. It allows the team to return your call quickly—and, if needed, route your message back to your local store.

It’s all part of making sure you’re always supported, no matter when or why you reach out.


Meet the Experts Behind the Support:

Tasha Myers


Title: Remote Parts Advisor

Years of Experience: 7

Expertise: Honeybee Equipment

What drives her: “I’ve been on both sides of the counter, so I know how important it is to get the right parts—timely. That can make or break a customer’s day.”

Scott Kohlman


Title: Remote Parts Advisor

Years of Experience: 11

Expertise: John Deere Parts & Brandt

What drives him: “Customer service means a lot to me. I strive to make sure everyone is taken care of.”

David Rohlik


Title: Remote Parts Advisor

Years of Experience: 31

Expertise: Precision/GPS

What drives him: “Taking care of customers in a timely manner—and helping my fellow employees, too. That’s what matters.”

Sam Rankin


Title: Remote Parts Advisor

Years of Experience: 18

Expertise: Aged Machines/Tractors

What drives him: “Supporting others starts by listening—then comes feedback, recognition, and encouraging self-care. We’re all in this together.”

John Vickery


Title: Remote Parts Advisor

Years of Experience: 17

Expertise: Balers & Air Drills

What drives him: “It’s important to me that customers get the right parts so they can keep running. That’s always the goal."

Ron Nordstrom


Title: Remote Parts Advisor

Years of Experience: 44 (24 in Ag)

Expertise: All Farm Machinery

What drives him: “We keep the long hours to support both our Stores and Customers—it’s part of the job, and we’re proud of it.”

Reid Spivey


Title: Remote Parts Advisor

Years of Experience: 15

Expertise: JD Construction & Agriculture

What drives him: “I always try to find a solution—or make sure the customer gets to someone who has one. Either way, we get it handled.”

Josh Kersten


Title: Remote Parts Advisor

Years of Experience: 8

Expertise: JD Parts & E-Commerce

What drives him: “I’m here to get customers going again by providing great service—and the right solution.”

Whether you’ve called after hours, needed a quick fix on a machine ID, or tracked down a hard-to-find part, chances are you’ve crossed paths with this crew—maybe without even realizing it. They’re the steady hands behind the screen, moving fast and thinking ahead so you don’t lose time in the field. They don’t just work long hours—they work smart, fast, and always with one goal in mind: keeping you moving. Whether your call comes in after hours or during peak store times, the Extended Support Team is there to make sure you’re still in Gooseneck’s hands. And when you leave a voicemail, it helps them respond faster—or route your need directly back to the store. It’s all part of how we passionately partner in your success, every single day (and often well into the night).


To our Extended Support Team: thank you for being the voice on the line, the experts behind the scenes, and for keeping our customers moving and our promise strong.


September 23, 2026
MY27 Combines: What’s New for John Deere’s X9 and S7
By McKensie Popinga • September 14, 2026
There’s nothing quite like seeing new equipment up close. On August 26 and 27, we welcomed customers to Minot for our 2027–2028 John Deere Showcase, and if you ask us, there was a lot to look at. From a combine built to keep harvest moving, to sprayer technology that can actually see what’s happening in the field, to automation designed to make baling a little easier, the showcase gave our customers a firsthand look at what’s coming next. And yes, there were some pretty impressive machines on the floor. WATCH OUR EVENT OVERVIEW VIDEO HERE Our John Deere and Gooseneck Implement product experts were there to walk through the new equipment, answer questions and talk about what these advancements could mean for the people putting them to work. Here are a few of the highlights: 2027 John Deere X9 1100 Combine The John Deere X9 1100 is built for high-capacity harvesting when conditions are demanding and there’s no time to slow down. With serious capacity, power and technology, the X9 1100 is designed to help operators keep productivity high while staying focused on grain quality, residue and overall machine performance. And seeing an X9 in person? It’s hard to miss. John Deere currently identifies the X9 1000 and X9 1100 as its Performance Group 10 and 11 combines, with 420- and 460-bushel grain tank capacities. WATCH THE X9 1100 VIDEO HERE 2028 John Deere C1450T Air Cart When you’re trying to make the most of a good seeding window, stopping to refill isn’t where you want to spend your time. With 1,460 bushels of total capacity across five tanks, the C1450T is the largest-capacity air cart in John Deere’s C-Series lineup, giving producers more product on board and more time spent covering acres. The 105-bushel front flex tank also adds flexibility, handling either seed or fertilizer. Because when the weather is right and the field is ready, more capacity means more time getting the job done. WATCH THE C1450T VIDEO HERE John Deere Autonomous 9RX 640 The John Deere Autonomous 9RX 640 gave showcase attendees a firsthand look at where fieldwork is headed. The 9RX uses cameras, artificial intelligence and machine learning to navigate the field and perform tillage work on its own. John Deere's second generation autonomous technology uses 16 cameras to provide a 360-degree view around the machine, helping it identify and respond to obstacles as it works. The goal isn't complicated: put technology to work on the jobs that need to get done, while giving operators the freedom to focus their time and attention elsewhere. And honestly, watching a 9RX 640 work the field with no one in the cab is something you have to see for your self. WATCH THE AUTONOMOUS 9RX 640 VIDEO HERE 2027 John Deere 616R Sprayer + See & Spray™ Gen 2 This might be one of the easiest technologies to see the value in, literally. The 2027 John Deere 616R equipped with See & Spray™ Gen 2 uses camera vision and machine learning to identify crops and weeds in real time, helping target applications where they’re needed. Beginning in 2027, the technology also brings expanded crop compatibility, variable-rate capabilities and See & Scout™ field insights. That means the sprayer isn’t just covering acres, it’s gathering insight along the way. WATCH THE 616R + SEE & SPRAY GEN 2 VIDEO HERE Auto Weave Baler We’re all for technology that makes the job easier. The John Deere Auto Weave Baler uses automation to adjust the baler’s path across the windrow, helping create consistent, square-shouldered bales without the operator having to constantly make those adjustments. Combined with guidance, turn, speed and gate automation, it’s designed to take some of the repetitive work out of the cab and give operators one less thing to manage. Because sometimes the best technology is the technology that lets you focus on everything else. WATCH THE AUTO WEAVE BALER VIDEO HERE So, What’s Next? If there was one takeaway from the 2027–2028 John Deere Showcase, it’s that equipment is becoming a whole lot more than just equipment. We’re seeing more capacity. More automation. More technology. More connectivity. And ultimately, more opportunities to help producers get more from the acres, hours and resources they already have. But the best part of the showcase wasn’t just the equipment. It was getting to spend time with our customers. A huge thank you to everyone who joined us in Minot. We’re grateful for the opportunity to answer your questions, talk through what’s new and, of course, talk a little equipment. Couldn’t make it? No worries! We’ve got you covered. Check out the videos above for a closer look at the equipment featured at the showcase, and connect with your Gooseneck Implement team if you want to dig a little deeper. There’s a lot ahead, and we’re excited to see what’s next with you.
By Marketing Team • September 11, 2026
Harvest may be complete, but the value in your data is just getting started. Learn how to clean, organize, and analyze your harvest data so you can make more informed decisions for next season.
Precision Ag Combine Optimization During Harvest
By Marketing Team • August 13, 2026
Learn how Combine & FEE Startup and Optimization Packages help improve machine performance, reduce grain loss, ensure accurate yield data, and maximize harvest efficiency from the first acre to the last.
By McKensie Popinga • July 14, 2026
Harvest is busy enough without spending extra time creating work plans or correcting field information in the cab. That's why John Deere is introducing a new feature designed to make harvest setup easier and improve the quality of your documentation. Beginning August 3, John Deere Operations Center will automatically create harvest work plans for compatible machines using the seeding data already stored in your organization. How It Works Operations Center will use your spring seeding records to automatically generate harvest work plans and send them directly to compatible machines. If your seeding data is complete and accurate, those work plans will already include information like: · Client · Farm · Field · Crop type · Variety · Additional field information from your seeding records Instead of building harvest work plans manually, your operators can get to work with fewer button pushes in the cab and spend less time managing documentation throughout the season. Why This Matters Accurate spring data leads to accurate harvest records. When your seeding information is clean and organized, this new feature helps ensure your harvest documentation is just as accurate. That means: · Less setup time before harvest · Fewer manual entries in the cab · More accurate harvest documentation · Better records for reporting and future decision-making · Potentially less office work creating harvest work plans manually Is Your Operations Center Ready? This new feature is especially beneficial for operations that have maintained clean seeding data throughout the spring. If you're not completely confident in your Client, Farm, Field, varieties, or seeding records, now is a great time to get everything cleaned up before harvest begins. Post Seeding Maintenance Package Our Precision Ag team is offering a one-time Post Seeding Maintenance Package for $500 to help prepare your Operations Center for harvest. The package includes: · Operations Center Data Cleanup · Client, Farm, and Field organization cleanup · Review and correction of post-seeding data, including: o Varieties o Acres o Task dates o Other planting information · Boundary Creation (Upon Request) o Create or update field boundaries for improved documentation and mapping · FSA & Crop Insurance Reporting Binder (Upon Request) o Receive a complete binder containing: - Seeding dates - Varieties - Acres - Additional seeding information - True field boundaries that remove overlap and identify prevented seeding acres - Seeding coverage maps with field information Whether you're preparing for harvest or organizing records for reporting, this package helps ensure your data is accurate and ready when you need it. Want to Disable Automatic Work Plans? Organizations will have Automatic Harvest Work Plans enabled by default. If you prefer to continue creating harvest work plans manually, the feature can be turned off in your Organization Preferences before August 3.  While we expect most customers will benefit from having this feature enabled, it's helpful to know you have the option to manage this setting based on your operation's preferences. Need Help? If you'd like assistance reviewing your Operations Center data or would like to schedule a Post Seeding Maintenance appointment, contact your Gooseneck Implement Account Manager today. We'll help make sure your data is organized, accurate, and ready for harvest.
By McKensie Popinga • June 17, 2026
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