Introducing: Gooseneck Advanced Support
March 16, 2026

Leveling Up Customer Support: Introducing Gooseneck Advanced Support

At Gooseneck Implement, protecting your uptime has always been our priority. During the off-season, our team spent time asking an important question: How can we get answers and solutions to our customers even faster?


That question led us to the launch of Gooseneck Advanced Support, a support team designed to connect customers with the right expertise, quicker than ever before.

Starting next week, you might notice something a little different the next time you call. You may hear a voice you haven’t heard before—and that’s a good thing.


Gooseneck Advanced Support is built to make help simpler and more consistent. Instead of searching for the right person, this team helps route questions directly to specialists who can provide answers and solutions right away.


This dedicated support team helps customers with things like:

  • Activations and subscriptions
  • Precision Ag assistance
  • Remote display access support
  • Software updates and technical troubleshooting
  • Equipment specs and documentation


By bringing these resources together in one place, we’re able to provide quicker, more exact answers and help resolve technical questions faster. This step forward also builds on the success we’ve seen with Extended Support, where centralizing parts expertise has helped our teams serve customers more efficiently. Gooseneck Advanced Support takes that same team and expands it into the technical and digital side of today’s equipment.


As equipment technology continues to evolve, having the right expertise available at the right time becomes even more important. Gooseneck Advanced Support helps ensure you can access that expertise quickly—so you can stay focused on the work that matters.


At the end of the day, it comes down to a simple goal: protecting your uptime and delivering the best aftermarket experience possible. And that’s something we’ll keep working to improve every single day.


By McKensie Popinga July 14, 2026
Harvest is busy enough without spending extra time creating work plans or correcting field information in the cab. That's why John Deere is introducing a new feature designed to make harvest setup easier and improve the quality of your documentation. Beginning August 3, John Deere Operations Center will automatically create harvest work plans for compatible machines using the seeding data already stored in your organization. How It Works Operations Center will use your spring seeding records to automatically generate harvest work plans and send them directly to compatible machines. If your seeding data is complete and accurate, those work plans will already include information like: · Client · Farm · Field · Crop type · Variety · Additional field information from your seeding records Instead of building harvest work plans manually, your operators can get to work with fewer button pushes in the cab and spend less time managing documentation throughout the season. Why This Matters Accurate spring data leads to accurate harvest records. When your seeding information is clean and organized, this new feature helps ensure your harvest documentation is just as accurate. That means: · Less setup time before harvest · Fewer manual entries in the cab · More accurate harvest documentation · Better records for reporting and future decision-making · Potentially less office work creating harvest work plans manually Is Your Operations Center Ready? This new feature is especially beneficial for operations that have maintained clean seeding data throughout the spring. If you're not completely confident in your Client, Farm, Field, varieties, or seeding records, now is a great time to get everything cleaned up before harvest begins. Post Seeding Maintenance Package Our Precision Ag team is offering a one-time Post Seeding Maintenance Package for $500 to help prepare your Operations Center for harvest. The package includes: · Operations Center Data Cleanup · Client, Farm, and Field organization cleanup · Review and correction of post-seeding data, including: o Varieties o Acres o Task dates o Other planting information · Boundary Creation (Upon Request) o Create or update field boundaries for improved documentation and mapping · FSA & Crop Insurance Reporting Binder (Upon Request) o Receive a complete binder containing: - Seeding dates - Varieties - Acres - Additional seeding information - True field boundaries that remove overlap and identify prevented seeding acres - Seeding coverage maps with field information Whether you're preparing for harvest or organizing records for reporting, this package helps ensure your data is accurate and ready when you need it. Want to Disable Automatic Work Plans? Organizations will have Automatic Harvest Work Plans enabled by default. If you prefer to continue creating harvest work plans manually, the feature can be turned off in your Organization Preferences before August 3.  While we expect most customers will benefit from having this feature enabled, it's helpful to know you have the option to manage this setting based on your operation's preferences. Need Help? If you'd like assistance reviewing your Operations Center data or would like to schedule a Post Seeding Maintenance appointment, contact your Gooseneck Implement Account Manager today. We'll help make sure your data is organized, accurate, and ready for harvest.
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