What to Expect with Gooseneck Advanced Support
Last August, we introduced a new call routing system designed to make it easier for customers to connect with the right team at Gooseneck Implement. The goal was simple: get questions answered faster and get equipment back to work sooner, all with you—our customers—in mind.
Since launching that new call flow, we’ve seen great success—especially with our Extended Support team in Parts, which has helped customers quickly get the information and support they need. Now, we’re building on that success. With the launch of Gooseneck Advanced Support, we’re expanding this model to include additional service and technical support, bringing even more expertise into the process to help solve problems quickly.
What’s the Same
First and foremost, your local Gooseneck team is still here for you. Your store’s parts, sales, and service teams remain your primary connection, and they continue to support your equipment and operation just like they always have. The call routing structure introduced last year also remains in place, helping direct your call to the right area of our business faster.
What’s Different
The biggest difference is expanded support behind the scenes. Gooseneck Advanced Support introduces a second level of technical assistance designed to help resolve questions faster and provide additional support and expertise when needed. If a call or question can’t be resolved immediately at the location level, our advanced support team can step in to help with things like:
- Precision Ag assistance
- Software updates and technical troubleshooting
- Remote display access support
- Activations and subscriptions
- Equipment specifications and documentation
This team works alongside our store teams to either resolve the issue directly or quickly follow up with the right solution.
What to Expect When You Call
When you call Gooseneck Implement, you’ll still follow a familiar call flow that helps guide your question to the right team. From there:
- Our location teams continue to be your first point of contact.
- If additional support is needed, the Advanced Support team can step in to assist.
- In many cases, they can resolve the issue immediately or quickly call back with the right answer.
This layered support approach helps ensure customers have more experience, more resources, and faster solutions available when they need them most.
Building on What’s Working
We’ve seen firsthand how our teams’ expertise can improve the customer experience. The success of the Extended Support team in Parts showed us how valuable that model can be. Now, by expanding that approach into service and technical support, we’re taking the next step in delivering faster answers and stronger support across our organization. At the end of the day, it all comes back to one goal: protecting your uptime and helping keep your operation moving forward. Gooseneck Advanced Support is simply the next step in making that happen.
